Professional Diploma in Hotel Operations
Certified Hospitality Supervisor (CHS)
- Fundamentals of Hospitality Supervision
- Service Excellence & Customer Satisfaction
- Operational & Staff Coordination in Hospitality
Certified Guest Services Manager (CGSM)
- Guest Experience Management in Hospitality
- Guest Service Excellence & Complaint Resolution
- Effective Communication Strategies
Certified Housekeeping Executive (CHE)
- Housekeeping Operation & Quality Standards
- Housekeeping Leadership & Team Management
- Housekeeping Budgeting, Inventory & Sustainability
Certified Food & Beverage Manager (CFBM)
- Food & Beverage Management Fundamentals
- Operations, Cost Control & Safety
- Customer Experience, Innovation & Quality
